Return & Refund Policy

At Paws & Miles, we stand behind every product we send. If something is not right, we want to make it right — quickly and without hassle.

Please read our policy below. If you have any questions, our customer care team is available and happy to help.

Our Commitment

We carefully curate and inspect every care box before it ships. However, if your order arrives damaged, incomplete, or does not meet your expectations, we will work with you to find a resolution.

Eligibility for Returns

Return requests must be submitted within 14 days of delivery
Items must be unused and in their original condition
Opened or used grooming products cannot be returned for hygiene reasons, unless they arrived damaged or defective
Subscription boxes are non-returnable once opened, except in cases of damage or error on our part

Damaged or Incorrect Orders

If your order arrived damaged, missing items, or was incorrect, please contact us within 7 days of delivery with:

Your order number
A brief description of the issue
Photos of the damaged or incorrect items

We will send a replacement or issue a full refund at no cost to you.

Refund Process

Once your return is approved, refunds are processed to your original payment method within 5–7 business days. You will receive an email confirmation once the refund has been issued.

Please note that original shipping fees are non-refundable unless the return is due to our error.